I will do everything possible to provide my clients with superior service through innovative thinking and continuous education. I know my success and survival depend on how well I consistently serve my clients during and after the tax season. I understand that my work has an impact on the lives of my clients and the quality of my business success. I will have respect and concern for my client’s needs. Once I make a commitment to a client, I promise to fulfill it as quickly as possible. I will make every attempt to do what I say, when I say I will do it. Service excellence is my number one priority……. I understand that one error is one error too many and even though an error will sometimes surface, I will make every effort to correct it as soon as possible. I will strive to do my work right the first time and to continually seek performance improvement.